At That Special Day we provide 2 types of sale 1) standard size and 2) custom order. With 1) standard size we accept returns for a full refund within 14 days or for an exchange within 30 days. We do not accept returns for type 2) custom order as this has been hand made to your spec and we would be unable to sell on and you have shown you understood this by agreeing to our terms and conditions at point of sale.
As much as we have tried our best to duplicate each colour at the photoshopping stage, the colours are obviously not exact so we strongly suggest ordering a free colour sample before placing your order to ensure that you are happy with the shade. A dress will not be categorised as defective, or different from advertised if you think its color looks different from online pictures. However, if your dresses look more than 5% different from real-life color swatches, you can send them back for a full refund or exchange.
If you have more than 1 dress in your order That Special Day suggest ordering them all at the exact same time, as this will ensure they are made from the same batch of material and will not incur a colour difference. If you order dresses at different times, they will not be classed as defective if the colour does not match.
To return please fill out our Returns Form in full and post back with dresses.
Please thoroughly check the dress(es) upon receiving for any quality problems such as pull/snag/marks, and if you find any, pls do contact email@example.com within 3 days upon receiving the dresses!