1. What is your returns policy?
We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 30 days of you receiving the item
For hygiene reasons, pierced jewellery is non refundable.
Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.
2. How do I return an item?
Please follow the below process for returning your parcel to us:
Re-pack the item in its original packaging with labels and tags still attached.
Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
Keep your certificate of postage safe as you will need this as your proof of return.
3. How much does it cost to return an item?
Depending on the weight of the item it can vary from 80p to £5 via royal mail.
We advise if sending anything heavy to look for more competitive rates rather than go to the post office
Some useful sites are parcel2go.com, parcelmonkey.com, interparcel.com.
If we have made an error by sending the wrong item we will be able to arrange a prepaid bag to be sent to get the item back.
Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.
4. How do I return a faulty item/ Incorrect order?
If you receive a faulty item and would like a refund, please send us a message via our Contact us page, advising us of the issue so that we may investigate this for you.
Please return the item to us following the same procedure as stated in section 2 ‘How do I return an item?’
If you have received an incorrect product please accept our sincere apologies and let us know as soon as possible by email or phone. We will arrange to advise our freepost returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed
We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.
5. How long will my refund take to be processed?
If you would like to return an item, we will refund you within 21 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 30 day returns period or is faulty.
Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
6. Can I exchange an item?
Yes If the item is not the correct size then it can be swapped for a different size, but this is only considered when the dress is returned within the 30 day return policy.
If after this time we can't exchange the size.
7. What are my cancellation rights?
In addition to our returns policy, you can cancel your contract with us at any time within 14 working days beginning on the day after you receive the product(s) which are subject to the contract (“cooling-off period”) this is not applicable for any 'Order In' dresses.
To cancel your contract, you must notify us in writing within the 14 day Cooling-Off Period via email :
You the buyer is responsible for return postage costs for any unwanted items
You must then return the products as outlined in accordance with ‘How do I return an item?’. Notification of return of your products via the online procedure will not constitute notification of cancellation of your order for the purposes of your statutory rights to cancel the contract. Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If you cancel your contract with us, we will refund the amount due to you, including delivery charges, within 30 days of the day you have given notice of your cancellation.
References in this Returns Policy to: "we" and "us" are to RB30 LTD ; "Products" are to products listed on our website thatspeacialdaybriadal.co.uk ("Website"); and "Contract" are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address. For further information about the Contract, please read our Terms and Conditions.